Contact us

Contact koa kaya, a brand of fashion accessories, silver and gold jewelry, and home décor line, handmade and hand sourced by Katia Nikolajew.

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund minus the shipping charges when the product has not been used or damaged within 28 days. See our refund policy for full details.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7-14 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.